1. Eligibility for Refunds – SwiftFiber Fee

You may be eligible for a full refund of our $99.00 one-time service and installation fee if:

• You submit a valid cancellation request within 30 days of payment and before installation has been completed.
• No violation of our Terms and Conditions has occurred.

2. Refunds for Monthly Internet Service

Monthly service is billed directly by the internet service provider you select.

Refund eligibility for monthly service charges is subject to your selected provider’s own refund policy.

To request a refund for monthly service, you must contact your selected provider directly.

3. Refund Timeline

Refunds for eligible SwiftFiber fees will be processed within 60 days of receiving your valid request.

Refund timelines for your selected internet service provider’s charges will follow their policy.

4. Refund Method

Refunds will be issued using the same payment method used for the original transaction.

No processing fees will be charged for refunds issued by SwiftFiber.

5. Non-Refundable Charges

The following items are non-refundable through SwiftFiber:

• One-time service and installation fee if cancellation occurs after installation.
• Any charges from your selected internet service provider because the provider has its own refund policy.
• Custom configurations or personalized service adjustments.
• Shipping or return shipping fees for equipment.

6. Equipment Returns

If your selected internet service provider supplied you with equipment (e.g., modem, router), returns must be made directly to them.

SwiftFiber does not manage equipment returns and cannot accept returned devices. Equipment must be returned to your selected provider.

7. Gifted Services

If the one-time SwiftFiber service was purchased as a gift, any eligible refund will be issued to the original payment method used.

Refunds are not available as gift credits or store credits.

8. How to Request a Refund

To request a refund for the SwiftFiber service and installation fee, contact us at: