Policy
SwiftFiber
Effective Date: May 1, 2025
Refund policy
This Refund Policy explains the terms under which SwiftFiber processes refunds for fees we manage directly, including service and installation facilitation charges.
Refunds are primarily available for the one-time service & installation fee charged directly by SwiftFiber.
If you cancel before installation is complete, you are eligible for a full refund of the service & installation fee.
If SwiftFiber determines your location cannot be serviced, a full refund will be issued.
Refund requests must be submitted within 30 days of the initial charge date.
SwiftFiber facilitates the connection, but monthly service charges are billed directly by third-party ISPs or cable providers.
Once approved, SwiftFiber initiates the refund immediately.
Allow up to 60 days for the refund to appear on your bank or credit card statement.
Refunds are returned to the original payment method whenever possible.
If the original card is no longer valid, provide proof of the closed account and SwiftFiber may issue a check to the billing address on file.
Cash refunds are not issued.
Once installation is successfully completed, the service & installation fee is non-refundable.
Expedited shipping fees are non-refundable once shipped.
Late fees are non-refundable unless charged in error.
Equipment provided directly by SwiftFiber must be returned to receive a refund on equipment deposits.
Equipment must be returned in good working condition with all accessories.
Damaged or missing equipment may reduce the refund amount.
If the service was purchased as a gift, refunds will be processed to the original purchaser's payment method unless the gift recipient was the original payer.
Contact SwiftFiber customer support with your account details and the reason for the refund request.
Phone
+1 (540) 559-2266Mailing Address
SwiftFiber
39 Larkwood Ct, Stafford, VA 22554
